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Donation & Refund Policy

How we receive, use and refund donations.

[Draft for Board review — please check before publishing]

How we receive donations

Merciful International Guild accepts donations in US dollars through PayPal. You can pay with a PayPal account or a debit or credit card. PayPal sends you an email receipt for every gift.

How donations are used

Gifts to a specific program are used for that program. If a program fundraiser is fully funded or cannot go ahead, we use the gift where the need is greatest within our mission. General donations support our programs and running costs.

Monthly giving

You can cancel a monthly donation at any time from your PayPal account or by contacting us.

Refunds

If you made a mistake with your donation, contact us within [30] days at info@mercifulinternationalguild.org and we will refund it through PayPal.

Your information

We only use your details to process your gift, thank you and send updates if you ask for them. See our Privacy Policy.

Contact

Email info@mercifulinternationalguild.org or call +254 711 221769.